Q SEO PRO offers a 100% Refund on all its design services, however it is not an unconditional 100% refund and certain conditions still apply.

Refund Policy will be Void if;

• You have chosen a special or a custom package for SEO Services.
• Under the condition of “Change of Mind” from client 25% penalty will be applied.
• The Above clause applies to bundle services including but not limited to (SEO, SMM, PPC or Web Maintenance)
• In order to discontinue the services and cancel a 6 months or 3 months plan, a 1-month notice needs to be given. If the notice is not provided then a 25% penalty would be applied to the total charge paid for the said plan.
• Guarantee for complimentary or free service will begin after 6 months have been completed and the committed rankings have not been met.
• Under the bundle package the customer is not eligible for any refund once 2 months of services have been provided.
• The primary design concept (for any service) has been approved.
• The Logo has been finalized
• The website has been designed, developed and deployed live.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the project.
• The company has not been contacted for more than 2 weeks.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• Once a client has accepted multiple sets of revisions (for any service),
• The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
• The refund approval will be at discretion of Q SEO PRO Management.
• Management’s decision on the matter will be final.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.
• Note: Q SEO PRO hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Q SEO PRO. The company will be the rightful owner of the designs.
• Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:
• Copyrights Protection Certificates.
• Website & Emails Hosting Services.
• Website SSL Certificate
• Website Domain Purchase.
• The cancellation has been made due to reasons non-related to the project.
• Website Maintenance Plans.
• Website SEO Plans.
• Social Media Marketing
• Google Adwords Campaigns
• For services that are not covered under the 100% refund policy in case of dissatisfaction the Q SEO PRO management after review the project may choose to offer a partial refund to the client.